**Foodyra Refund Policy**

At Foodyra, customer satisfaction is our top priority. We strive to ensure every order is delivered accurately, on time, and in perfect condition. However, if something goes wrong, we are here to help.

**When You May Be Eligible for a Refund**

We offer refunds in the following situations:
- You received the wrong item or an incomplete order.
- The food or grocery items were damaged, spoiled, or not fit for consumption.
- The delivery was never completed, and you were charged.
- An order was cancelled by the restaurant or by Foodyra due to unforeseen issues.

**When Refunds May Not Be Applicable**

Refunds may not be provided in the following cases:
- You changed your mind after the order was confirmed and prepared.
- The order was delayed due to circumstances beyond our control (such as traffic or weather).
- Minor dissatisfaction with taste or portion size, which are subjective.

**How to Request a Refund**

To request a refund, please contact our support team within 2 hours of receiving your order. You can reach us through:
- **Email**: support@foodyra.com  
- **Phone**: 09697216822  
- **Live chat**: Available on our app during service hours  

Please provide your order number, a brief explanation of the issue, and photos if applicable. This helps us process your request faster.

**Refund Processing Time**

Once your request is reviewed and approved, your refund will be issued through the original payment method. Refunds typically take 3 to 7 business days to appear, depending on your bank or payment provider.

**Contact Us**

If you have any questions about our refund policy, feel free to reach out. We are here to ensure your experience with Foodyra remains smooth and trustworthy.