At Foodyra, we prioritize customer satisfaction. Since our primary payment method is Cash on Delivery (COD) and we use an internal Foodyra Wallet for rewards, our refund policy is designed to be simple and transparent.
Since payments for COD orders are made directly to the Delivery Hero at the time of delivery, cash refunds are typically handled on the spot by refusing the order if it is incorrect or damaged.
Once a COD payment is completed and the Delivery Hero has left, any further claims will be reviewed by Foodyra support. If a claim is valid, the equivalent amount may be credited to your Foodyra Wallet.
If a user makes any payment through other methods outside our standard system, we guarantee a full refund in case of cancellation.
Instant Processing: Upon the cancellation of an order that has been pre-paid manually, the refund will be initiated and processed immediately without any delay.
Loyalty & Referral Points: If you use your Foodyra Wallet (earned through referrals or loyalty points) to pay for an order, the amount is deducted instantly.
Instant Refund on Cancellation: If an order paid via Foodyra Wallet is cancelled, the amount will be refunded to your wallet balance instantly.
Non-Encashable: Balance in the Foodyra Wallet earned through referrals or loyalty programs is non-transferable and cannot be converted into physical cash.
You can raise a support ticket or contact us if:
The food or items delivered are significantly different from what was ordered.
The items are damaged or have quality issues at the time of delivery.
Part of your order is missing from the delivery package.
Users ordering as guests are also eligible for the same quality assurance. Since guest users do not have a permanent wallet, any disputes for guest COD orders must be settled at the time of delivery.
If you face any problems with your delivery, please contact our support team immediately through the app or our official contact number.
